Shipment & Delivery Policy

At JAY&EE Construction Limited, we strive to ensure that your orders are delivered promptly and securely. Below, you will find detailed information on our shipping and delivery processes to provide a seamless experience for our customers.

1. Delivery Locations

We offer delivery services throughout the UK. If you are located outside our delivery zones or require international shipping, please contact us at [insert contact email or phone number] for more information.

2. Shipping Options and Delivery Times

We provide several shipping options to suit your needs:

• Standard Delivery: Estimated delivery within [insert number of days, e.g., 3-5 business days].
• Express Delivery: Faster delivery option within [insert number of days, e.g., 1-2 business days].
• Next-Day Delivery: Available for orders placed before [insert cut-off time, e.g., 2 PM] on business days.

Note: Delivery times may vary based on your location and product availability.

3. Order Processing

• Order Confirmation: Once your order is placed, you will receive a confirmation email with order details.
• Processing Time: Orders are typically processed within [insert number of days, e.g., 1-2 business days] of receiving payment.
• Dispatch Notification: You will receive a notification once your order has been dispatched, including tracking information if applicable.

4. Shipping Charges

• Standard Delivery: [Insert cost or state "Free" if applicable].
• Express Delivery: [Insert cost].
• Next-Day Delivery: [Insert cost].

Shipping charges are calculated at checkout based on the selected option and order size.

5. Tracking Your Order

For orders with tracking, a tracking number will be provided in the dispatch notification email. You can use this number to monitor your shipment's progress through our website or the courier’s tracking service.

6. Delivery Conditions

• Receiving Your Order: Deliveries may require a signature upon receipt. If no one is available at the delivery address, the courier may leave a card with instructions for rescheduling or collection.
• Delays: While we strive to meet delivery estimates, unforeseen circumstances (e.g., weather conditions, logistical issues) may occasionally lead to delays. We will keep you informed if such situations arise.
• Delivery Restrictions: Some heavy or large items may have additional delivery requirements. We will inform you of any specific arrangements at the time of purchase.

7. Damaged or Missing Items

If your order arrives damaged or items are missing:

• Contact Us within [insert number of days, e.g., 48 hours] of receipt.
• Provide your order number, photos of any damage, and a description of the issue.
• We will work to resolve the problem as quickly as possible, offering replacements or refunds as needed.

8. Changes to Your Order

If you need to change your delivery details or cancel an order:

• Contact our customer service team at [insert contact email or phone number] as soon as possible.
• Changes may not be possible once the order has been dispatched.

9. Contact Us

If you have any questions about our shipping and delivery policy or need assistance tracking your order, please reach out:

JAY&EE Construction Limited
Email: info@jandeconstruction.build
Phone: +44 07780299748
Business Hours: 9 AM - 5 PM Monday - Saturday