Return Policy

At JAY & EE Construction Limited, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for guidance on how to handle returns and exchanges.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 7 days of receiving the item.
• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items are not eligible for returns:

• Custom or special order items.
• Items marked as clearance or final sale.
• Damaged items due to misuse or mishandling.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at  07780299748 or info@jandeconstruction.build to request a return authorization.
2. Package the item securely in its original packaging.
3. Include the proof of purchase and any relevant documentation.
4. Ship the item to [insert return address] using a trackable shipping service. JAY&EE Construction is not responsible for items lost in transit.

4. Return Shipping Costs

• If the return is due to a company error (e.g., wrong or defective item), JAY&EE Construction will cover the return shipping cost.
• For all other returns, the customer is responsible for the return shipping charges.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved:

• A refund will be processed, and the credit will automatically be applied to your original method of payment within 7-8 business days.
• Shipping charges (if applicable) from the original order are non-refundable.

6. Exchanges

We offer exchanges for defective or damaged items. To exchange an item:

• Contact our customer service team at 07780299748 or info@jandeconstruction.build.
• Follow the return process as outlined, noting that you are requesting an exchange.
• If the replacement item is out of stock, we will offer a refund or alternative solution.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

• Please contact us within 3 days of receipt with a description and photos of the damage.
• We will arrange for a replacement or refund, including any shipping costs incurred.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank account and contact your credit card provider as there may be processing delays.
• If you’ve done this and still have not received your refund, please contact us at  07780299748 or info@jandeconstruction.build